How To Determine What Is Causing The Issue After A Clean Boot

Windows 10, Windows 8.1, and Windows 8
  1. Log on to the computer by using an account that has administrator rights.
  2. From Start, search for msconfig. (In Windows 10, use the Search box from the Start menu. In Windows 8 or 8.1, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.)
  3. Select msconfig or System Configuration from the search results.
  4. Tap or click the Services tab, and then tap or click to select the Hide all Microsoft services check box.
  5. Tap or click to select the upper half of the check boxes in the Service list.
  6. Tap or click OK, and then tap or click Restart.
  7. After the computer finishes restarting, determine whether the problem still occurs.
    • If the problem still occurs, repeat steps 1 through 6, but clear the lower half of the check boxes in the Service list that you originally selected.
    • If the problem does not occur, repeat steps 1 through 6, and select only the upper half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem when only one service is selected in the Service list, this means that the selected service causes the problem, and you should go to step 11. If no service causes the problem, go to step 8.
  8. Repeat steps 1 and 3 in this section.
  9. Tap or click the Startup tab, and then tap or click to select the upper half of the check boxes in the Startup Item list.
  10. Click OK, and then click Restart.
    • If the problem still occurs, repeat steps 8 and 9, but clear the lower half of the checked boxes in the Startup Item list that you originally selected.
    • If the problem does not occur, repeat steps 8 and 9, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem, and you should go to step 11. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To determine which Microsoft service may be causing the problem, repeat steps 1 through 7 without selecting the Hide all Microsoft services check box in each step.
  11. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then tap or click to clear the check box for the problem item.
Windows 7 and Windows Vista
  1. Log on to the computer by using an account that has administrator rights.
  2. Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
    Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
    A screenshot for this step.
  3. Click the Services tab, and then click to select the Hide all Microsoft services check box.
  4. Click to select the upper half of the check boxes in the Service list.
  5. Click OK, and then click Restart.
  6. After the computer finishes restarting, determine whether the problem still occurs.
    • If the problem still occurs, repeat steps 1 through 5, but clear the lower half of the checked boxes in the Service list that you originally selected.
    • If the problem does not occur, repeat steps 1 through 5, and select only the upper half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem after only one service is selected in the Service list, this means that the selected service causes the problem. Go to step 10. If no service causes this problem, go to step 7.
  7. Perform a clean boot by repeating steps 1 and 2.
  8. Click the Startup tab, and then click to select the upper half of the check boxes in the Startup Item list. A screenshot for this step.
  9. Click OK, and then click Restart.
    • If the problem still occurs, repeat steps 7 and 8, but clear the lower half of the checked boxes in the Startup Item list that you originally selected.
    • If the problem does not occur, repeat steps 7 and 8, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem. Go to Step 10. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To determine which Microsoft service may be causing the problem, repeat steps 1 through 6 without selecting the Hide all Microsoft services check box in either step.
  10. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

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